Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Return policy
Got a reason that our product is not to your standard or operation? Of course, no problem, our return policy is the best in town and we accept our products within the limited period after purchase. All you need to do is tell us why and we are ready to start moving
Repair service
We are the combination of sale, maintenance and rental services. Therefore, our repair service is geared up to meet all kind of challenge that may prevent our customers from trusting us again.
Delivery
We offer a flexible way to deliver the product to your door step. Our delivery is made up of confidence, quality and care of each step to make sure that product reach its destination safely.
Support
We offer a wide range of support to make sure that any feedback is well heard and taken care. Once you buy our product, you are part of our community.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cpsecopier@gmail.com and send your item to: # 86A St 25, Phum Kbal Tumnub, Boeng Tumpun, Mean Chey, Phnom Penh..
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need help?
Contact us at cpsecopier@gmail.com for questions .